AI receptionistAn AI-powered voice agent that answers inbound phone calls, holds a natural conversation with the caller in their language, qualifies the job and routes or logs it according to pre-configured rules, without requiring a human to be available.Call qualificationThe process of collecting the information needed to assess a job — trade type, urgency, location, customer contact — during the initial call, so the business can prioritize and respond with the right person and the right preparation.Emergency routingA set of rules that determines which call types trigger an immediate alert to the on-call technician versus which are logged for a next-business-hour callback, balancing responsiveness with the technician's availability.Storm-season surgeThe period following a hurricane or tropical storm event in Miami-Dade when inbound call volume for roofing, impact windows, water-damage remediation and structural inspection spikes sharply and simultaneously across the county.CRM integrationA connection between the AI receptionist and your customer relationship management system that automatically creates a lead record for every answered call, including job type, urgency, customer details and call notes.Missed-call revenueThe estimated revenue value of inbound calls that go unanswered, calculated by multiplying the number of missed calls by the average close rate and average job value, used to quantify the business impact of the current call-handling gap.