AI receptionistAn automated phone answering system that uses conversational AI to respond to inbound calls, collect job details, triage urgency and route calls or messages according to rules you define, with no human operator required.Emergency routingA set of rules that determines which types of inbound calls, such as a no-heat emergency in January, trigger an immediate alert to the contractor versus being held for next-day callback.Lead qualificationThe process of determining whether an inbound inquiry is a real job opportunity, what type of work it involves, how urgent it is, and whether the location falls within your service area, before it reaches you.CRM integrationA connection between the AI receptionist and your customer relationship management system so that every answered call automatically creates a lead record with contact details, job type and follow-up notes.Missed-call recoveryThe revenue value of calls that were previously going to voicemail or being abandoned that the AI receptionist converts into attended, qualified opportunities.After-hours coverageCall handling outside normal business hours, including evenings, weekends and holidays. In Chicago's climate, after-hours HVAC and plumbing emergencies are a significant source of high-value, urgent jobs.