WhatsApp and SMS AI Agents: Qualify 24/7

Yes. We build a single qualification workflow and deploy it across all three channels simultaneously. A customer who texts you gets the same experience as one who messages on WhatsApp or Telegram — same qualification questions, same routing logic, same response time. You manage everything from one dashboard.

You need a WhatsApp Business API account (different from the free WhatsApp Business app). We handle the Meta verification process and API setup as part of Week 2. Most firms in home services qualify within 3-5 business days.

The agent recognizes when a question falls outside its scope — unusual job type, complaint, or a customer who explicitly asks for a human. It flags the conversation, sends your team a summary of everything discussed so far, and asks the customer to hold for a few minutes. No context is lost; the human picks up exactly where the agent left off.

Yes, if you use an online calendar (Google Calendar, Calendly, Jobber, ServiceTitan or any webhook-compatible tool). The agent offers available slots, the customer confirms, and the booking is created automatically. If you prefer manual booking, the agent captures the preferred slot and flags it for your team.

Website chatbots wait for the customer to visit your site. Messaging agents meet the customer where they already are — in the apps they use every day. WhatsApp open rates are consistently above 90%; email open rates in home services average below 25%. The agent also works for inbound messages you did not solicit: someone who saved your number and texts you six months later gets an instant, qualified response.

We train it on your tone of voice, your service list, your geographic area and your most common questions before go-live. The first message acknowledges the customer by name, confirms the service they mentioned, and asks a natural follow-up — it reads like a knowledgeable member of your team, not a script.

Yes. We include a compliant opt-in at first contact, honor opt-outs immediately on every channel, and store only the data needed to qualify the lead. CCPA requires that California residents can request deletion of their data at any time — our system supports that automatically.

Effectively unlimited. Unlike a human operator who might juggle five threads, the agent handles hundreds in parallel without any degradation in response time or quality. This is the core advantage during peak periods — a storm warning, a seasonal push, a marketing campaign — when inquiry volume spikes suddenly.

With four metrics tracked from day one: response rate (percentage of inbound messages answered within 60 seconds), qualification rate (percentage of contacts that complete the qualification flow), handoff rate (percentage routed to a human), and bookings generated. We review these with you monthly and tune the script based on real data.

Yes. You have full access to every conversation thread in the dashboard. You can review transcripts, spot patterns, add new qualifying questions and update the agent's answers to your services or pricing at any time — no developer needed for routine updates.